Water bill questions
Monday – Friday – 8:30 a.m. to 5:00 p.m
Phone: 803-791-1880
Emergencies After Hours and on Weekends
Dial West Columbia PD: 803-794-0721
If your water has been cutoff and it is between 5pm and 9pm:
Call the above emergency number.
Provide confirmation of payment.
Pay the $45 after hour fee.
A technician will come out and turn your water back on.
If your water has been cutoff, in order to restore service, please call Customer Service and let them know that a payment has been made.
866-238-4103
Receive your bill via email.
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Auto draft of your bill is available. Download and fill out this form. Mail or drop off to City Hall along with a voided check.
City of West Columbia
Water Collection Division
PO Box 4044
West Columbia, SC 29171-4044
You may also pay your bill at the Customer Service Counter located in City Hall, 200 North 12th Street, West Columbia.
For your convenience, a drop box is located at the drive-up window where payments may be placed after hours.
You may apply for Water and Sewer services at City Hall, 200 North 12th Street, West Columbia. You can also download the Application for Service by clicking Application for Water/Sewer Service. You must provide your Social Security number and the following documents when applying for these services:
Information on Water and/or Sewer services may be obtained by calling a Customer Service Representative at City Hall.
Please note: To initiate water/sewer service, a deposit is required. The deposit is only payable by cash or checks at this time. Contact Customer Service for the exact deposit amount.
The following rates are used to calculate bills for water consumption and sewer usage. Most residential customers are billed bi-monthly (every other month).
Download and view the current water & sewer rates
The City’s Water and Sewer System is comprised of a water system and a sewer system. The Water Utility and Sewer Utility were established on June 25, 1925, and were combined into one entity on December 4, 1936, pursuant to an ordinance of the West Columbia City Council. The System is operated under the control of the City Council on a consolidated basis.
The System’s service area, which includes all of the City and portions of unincorporated areas of the County making up approximately 5% of the County’s land area and including 20% of the County’s population (including the City), is bounded on the north by Lake Murray, on the east by the City of Columbia, on the southeast and south by the City of Cayce, and rural areas of the County served by the Joint Commission, and on the west by the Town of Lexington’s water and sewer service area. The unincorporated areas of the County included in the Service Area adhere to those established by ordinance of Lexington County Council in 1988.
The Water Utility currently consists of the following components: three finished water reservoirs with a total capacity of 870,000 gallons; four high service pumps which pump from 1,400 to 3,200 gallons per minute (“GPM”), four elevated storage tanks (Green Hill Standpipe at 2.5 million gallons, Platt Springs Road at 500,000 gallons, Pony Hill Road at 1.0 million gallons and the Laurel Road Standpipe at 2.03 million gallons), and two booster stations pumping from 520 to 625 GPM. The Water Utility has 106 miles of distribution lines varying from two inches to 36 inches in diameter.
The City currently owns two water treatment facilities, the 6 million gallon per day Riverside Plant, located on the Saluda River, and the 22.5 million gallons per day Lake Murray Plant. The average daily use for the Saluda River Plant is 3.273 million gallons per day and the Lake Murray Plant is 9.023 million gallons per day.
The Sewer Utility is a wastewater collection system comprised of 70 miles of sewer main. Approximately 35% of the Sewer Utility’s components are less than 15 years old. Wastewater collection by the City is treated at the Metro Columbia Wastewater Treatment Plant, of which the City’s available capacity is 3.27 million gallons per day.
